Last Update: 03 August 2020

Industry Forum


Visitor and External Premises COVID-19 Policy


We have undertaken COVID-19 risk assessments for all our operations. In line with government guidelines, we are working at home where possible but please be assured that our email and phonelines continue to be monitored and we are responding to enquires during our usual office hours of 8:30am – 4-30pm. We are offering customers support virtually wherever practical. Where this is not practical please see the following guidance in relation to i) visitors attending the SMMT IF offices and ii) our staff working on external premises.

Visitor Policy (IF Office, Birmingham)

We have re-organised the layout of our offices to ensure social distancing of 2m can be achieved and hygiene stations are in situ throughout the building.

You MUST NOT attend the office if you have recent onset of any of the following symptoms of coronavirus;

  • A new continuous cough
  • A high temperature
  • A loss of, or change in, your normal sense of taste or smell (anosmia)

If you have symptoms of coronavirus (COVID-19), however mild, OR you have received a positive coronavirus (COVID-19) test result, the clear medical advice is to immediately self-isolate at home for at least 7 days from when your symptoms started. Do not go to a GP surgery, pharmacy or hospital. You should arrange to have a test to see if you have COVID-19 symptoms which can be arranged by contacting the NHS, here.

You should consider alerting anyone you have had close contact within the last 48 hours to let them know you have symptoms of COVID-19. If close contacts include people you have interacted with on SMMT IF premises or SMMT IF staff members, please inform the SMMT IF Health and Safety Officer Leanne Brend.  

If a member of your household has symptoms of coronavirus, you must isolate for 10 days regardless if you have symptoms or not. Do not attend the Industry Forum office.

Please do not attend the office if:

    • You are directed to self-isolate by the NHS Test and Trace Service.
    • You have travelled from a country which is not on the exemption list in the last 14 days prior to attendance on site.
    • You live in an area of the UK where national or local restrictions advise against going to work or non-essential travel.

Attending the SMMT IF Office and Learning Centre

Attendance at the SMMT IF Office and Learning Centre must be pre-agreed with your host or via booking a training course; please do not turn up unannounced. You may be asked to arrive at certain times so we can achieve social distancing on entry to the office. Please try to adhere to your time wherever possible. If you are unable to meet your slot or are running late, please contact the office on +44 (0)121 717 6600

On arrival at the SMMT IF Office and Learning Centre there is a hygiene station which we encourage you to use. Throughout the building there are hygiene stations at strategic points e.g. on entrance to Learning Centre, in break out areas. We respectfully ask you to follow the instructions around the office such as traffic routes and use of shared facilities.

We are limiting the number of people attending training courses on site to ensure we can maintain social distancing. Delegates will be allocated a table for the duration of the training. Tables are placed 2m apart. There are traffic routes in place and will be explained to you by your host on arrival. During breaktimes, please adhere to the social distancing rules. Please do not use any tables which are taped off. Additional training rooms have been opened where possible to ensure social distancing can be maintained during your breaks from training. Cleaning wipes are placed by communal refreshment points.  

Our staff working on Customer and other external sites

Our staff are instructed not to attend company sites if they or a household member has COVID-19 symptoms and to be tested in line with government guidelines. Our staff will not attend customer and other external sites if they are directed to self-isolate as a result of NHS Test and Trace, if they are directed to self-isolate as a result of travelling from a country which is not on the exemption list or if they live in an area where national or local restrictions advise against going to work or non-essential travel.

We will inform the company if a member of staff who has attended their site subsequently has symptoms of, or is confirmed to have, COVID-19. This will be undertaken in line with PHE guidelines.

Prior to agreeing to attend customer and other external sites we will request to see your COVID-19 policies and procedures in place.

Our staff are instructed to comply with all the COVID-19 arrangements of the site they are attending including hygiene and social distancing measures.

Our staff are supplied with anti-bac products and face coverings.