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Course overview: 

Developed by the German automotive industry Field Failure Analysis defines a joint approach between the customer and supplier for the analysis of field returns including no fault found scenarios.

Field Failure Analysis was developed in Germany in 2009.The approach can be used by any organization to manage and learn from field failures.

Who should attend: 

This course is designed for people working within the automotive supply chain, including those working in design, engineering, production, warranty, quality and sales.

Benefits and Learning Objectives: 

At the end of the training, delegates will understand the VDA requirements around Field Failure Analysis and be able to establish a process for this within their organisation.

Topics covered: 

  • Aims and purpose of FFA 
  • Problem analysis 
  •  NTF process 
  • Performance indicators and improvement 
  • Data communication and reporting 
  • Establishing the process in your orgainsation

Certification: 

Upon completion of the course you will receive an Industry Forum certificate of attendance.

Why choose SMMT QMD:

In order to strengthen the services we provide to the UK's automotive quality management specialists and further underpin the competitiveness of UK manufacturers, SMMT Industry Forum has created SMMT QMD, its new Quality Management Division.

SMMT QMD was launched at the inaugural Automotive Quality Management Systems Conference in Birmingham in November 2018 and aims to ensure that the UK automotive industry plays an active role in the development and governance of national and international automotive standards. 

SMMT QMD will provide a community of practice to directly support UK quality professionals, ensuring standards are effectively implemented and improving competitive performance. As such, SMMT QMD will now provide the following services:

  • An industry association for quality managers
  • Training, professional development and resources
  • Publications
  • Practical help and support


Course booking details:   


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Important information

If you are booking an instructor led class and the venue states ‘Virtual’ then please see the technical requirements below. Please note that this technical requirements below does not apply to eLearning courses :

Virtual Class Technical Requirements

To access a virtual class you must have the following:

  • A PC or laptop with good (1Mbps or more) internet access
  • A microphone and speaker or headset (recommended)
  • Webcam (preferably)
  • A Chrome web browser
  • Ability to access Google drive (you do not need a personal account but your laptop / PC must not block access

Further information